From Xerox to TaxFitness, the power of benchmarking

In the early 1980s, Robert C. Camp at Xerox faced a hard truth — Japanese competitors were producing higher-quality products at lower cost.

Instead of guessing, he created a system. Camp developed the first formal benchmarking process, studying the best in the world to identify what they did differently and how to close the gap. His 1989 book, Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance, didn’t just define a method — it sparked a global movement.

Benchmarking became a management discipline — a framework for continuous improvement and performance excellence.

Today, that same philosophy drives TaxFitness. Where Camp helped corporations like Xerox survive and thrive, TaxFitness applies those principles to accountants and their small business clients:

• Benchmarking against the top 20% of businesses across 400+ industries
• Providing structured advisory strategies to close performance gaps
• Turning compliance into advisory, and clients into top performers

Camp showed that knowing your numbers isn’t enough — you must compare them to the best and act on the insights.

At TaxFitness, we’re proud to extend his legacy into a new era — empowering accountants with the data, tools, and systems to help every client reach top-20% performance.