Joseph Juran: The Forgotten Architect of Continuous Improvement
When people talk about quality, they often mention W. Edwards Deming. But Joseph M. Juran deserves equal credit and perhaps more relevance for accountants today.
Juran’s idea of “fitness for use” reminds us that only the customer decides whether our work truly adds value. Reports, systems, and advice mean little if clients don’t find them useful.
He also gave us the Juran Trilogy:
- Planning – Define what success looks like.
- Control – Measure and manage performance.
- Improvement – Close the gaps and raise the standard.
That’s exactly what benchmarking is about:
- Plan the comparison.
- Measure the gaps.
- Implement the improvements.
Juran warned that identifying best practices means nothing unless you have a process to adopt and sustain them. At TaxFitness, that’s our mission: helping accountants turn numbers into action and continuous improvement into profit.
“Without a standard, there is no logical basis for making a decision or taking action.” — Joseph M. Juran
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"You’d be stupid not to try to cut your tax bill and those that don’t are stupid in business"
- Bono: U2